Use Case

Stop Losing Users in the First Five Minutes

Most onboarding flows treat a confused first-time user the same as a confident returning one. Detecting confusion or hesitation in the moment — and switching to a guided, slower-paced flow — keeps new users past the point where they'd normally give up.

Talk to us See it in action

-33%

onboarding drop-off

+41%

trust lift for new users

What changes for a first-time user

Try it live: the Demo Lab's Agent EQ tab includes this exact scenario.

Confusion detection

Notices hesitation before the user bounces

Tone and interaction patterns signal confusion well before a user opens a support ticket or just leaves.

›Reads confusion and anxiety signals live
›No explicit user feedback required
›Triggers before drop-off, not after

Guided fallback

Switches to a slower, guided path automatically

Instead of repeating the same instructions, the flow adapts pacing and offers to walk through the next step directly.

›Step-by-step guided mode for confused users
›Normal-speed flow stays untouched for confident users
›Reduces repeat-contact rate for the same issue

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AI Perception API

Heartbeat, gaze, and calmness signal for engagement detection.

Emotion API & SDK

REST and client SDKs to wire detection into your onboarding flow.

See the onboarding scenario in the live demo

Try the Agent EQ demo, then talk to us about your onboarding flow.

See it in action →

Talk to David